Terms and Conditions

Thank you for choosing Teak World. We are committed to delivering high-quality products backed by clear and fair service standards. These terms apply to purchases made through our showrooms or online platforms and are intended to provide clarity on warranty coverage, limitations, and our service procedures.

You should keep in mind that online and physical purchases provide different experiences.

The Company collects and processes personal data solely for the purposes of providing its services, administering customer accounts, fulfilling contractual and legal obligations, and maintaining customer relationships, in accordance with the Data Protection Act 2017 of Mauritius. Personal data shall be retained only for as long as necessary to fulfil these purposes or as required by law.

Customers have the right to request access to, correction of, restriction of processing of, or deletion of their personal data, subject to applicable legal requirements. Any request relating to personal data or the exercise of data protection rights should be directed to the Company's Data Protection Officer or designated representative at customercare@teakworld.mu.

Teak World shall not be liable for any loss, damage, cost, or claim arising from any fraudulent, unauthorised, or deceptive transaction carried out by a third party, including but not limited to identity theft, payment fraud, phishing, or the misuse of customer account or payment information, except to the extent that such loss results directly from Teak World’s gross negligence, wilful misconduct, or any liability that cannot be excluded under applicable law.

Neither party shall be liable for any delay or failure in performing its obligations where such delay or failure is caused by events beyond its reasonable control, including but not limited to cyclones, floods, fire, strikes, labour disputes, lockdowns, government restrictions, freight or transportation disruptions, changes in customs regulations, taxation, duties, currency fluctuations, or any other force majeure event.

The parties shall comply with any official communiqué, directive, order, or regulation issued by the relevant authorities in connection with such events. Any delay, suspension of performance, or adjustment reasonably required as a result of such compliance shall not constitute a breach of this Agreement.

Retail customers. Full payment must be received through the available payment methods before any order is processed, confirmed, delivered, or made available for collection. All orders are subject to product availability and acceptance by Teak World.

Corporate customers. For quotations, bulk purchases, or account-related enquiries, customers should contact the Corporate Department at corporate@teakworld.mu. Corporate sales may be subject to separate commercial terms, payment conditions, and approved credit facilities.

Product images displayed on our website and marketing platforms are for illustrative purposes only and are not contractually binding. Actual products may vary in appearance, including but not limited to colour, texture, grain, and finish, due to lighting conditions, screen and display settings, and the natural characteristics of materials such as wood and fabric.

Such variations shall not be considered defects or misrepresentation. Customers are encouraged to visit a Teak World showroom to view products in person or contact our customer service team on 86900 prior to purchase for clarification.

Teak World makes reasonable efforts to ensure product representations are accurate; however, natural variations are inherent to the materials used and form part of the product’s character.

We strive for accuracy in our pricing and promotional materials. However, in rare instances, discrepancies may occur due to technical or clerical errors. In such cases:

• A corrigendum will be issued and displayed in our showrooms and/or on our online platforms as official notice
• Customers affected will be contacted directly where applicable
• Teak World reserves the right to cancel or revise orders affected by pricing errors
• An exchange or full refund may be offered in such cases at the sole discretion of Teak World

Prices displayed by Teak World are valid only for the specific promotional period, catalogue period, or publication in which they appear, as indicated. Teak World reserves the right to update, modify, or revise its prices at any time without prior notice. In the event of a price change, the price applicable at the time of order confirmation shall prevail, subject to availability and acceptance of the order.

Non-Teak products with a value below MUR 10,000, whether delivered or collected (pick-up), are not covered under this warranty.

For products collected by customers from any designated Teak World location, collection must be made within 5 working days from notification of availability. Failure to collect within this period may result in cancellation of the sale, subject to prior notice to the customer. Any amount paid shall be credited to the customer’s Teak World account for future use or may be refunded, at Teak World’s sole discretion.

Any exception to the above conditions shall be subject to mutual agreement between both parties.

Teak World’s standard delivery timeline for new orders is between 7 to 10 working days, which may be extended during busy periods.

In the case of warranty-approved replacements, we aim to redeliver the replacement product within 2 to 5 working days, subject to stock availability and logistical feasibility. During high-demand periods, the replacement lead time may be longer.

For more details about delivery, storage fees, and postponement, please see our delivery terms and conditions.

Teak World warrants its products against manufacturing defects for a period specified according to the product type and material, as indicated on the product description, invoice, or warranty documentation, commencing on the date of delivery. This includes:

• Structural frame defects
• Faulty internal mechanisms
• Verified manufacturing faults

This warranty applies exclusively under normal residential conditions. It does not apply to damages resulting from:

• Natural wear and tear
• Improper handling or lifting
• Excessive usage beyond the recommended load or seating capacity
• Exposure to moisture, heat, or direct sunlight
• Use in commercial settings (unless pre-agreed in writing)
• Negligence or misuse
• Pest infestation (including termites or wood-boring insects)
• Rust or corrosion due to environmental exposure or humidity

Warranty coverage may become void under any of the following conditions:

• The product is relocated from its original delivery address or even repositioned from the initial installed position without Teak World’s authorisation
• Unauthorised disassembly, reassembly, repair, or tampering with the product
• Use of the product in an environment or manner not intended or previously declared (e.g. outdoor use, excessive load)
• Any additional components or fittings added to the original design, unless installed by Teak World, will void the warranty. Likewise, adding glass to a table not originally designed for it will automatically void the warranty, as the legs and top supports are not engineered to bear the extra load

If any change to the product's placement or condition is required after delivery, please contact Teak World Aftersales service for a quotation on 86900 at least 1 week in advance. Additional fees may apply.

Customers are required to inspect all products upon delivery and ensure they are in satisfactory condition. Any missing parts, visible damage, or defects must be reported immediately to the delivery team and clearly noted on the delivery note before the team leaves the premises. Supporting photographs and/or videos are required for any complaint raised.

All complaints must be submitted within 24 hours of delivery and will be forwarded to the relevant department for review and processing.

Failure to report issues at the time of delivery and within the stated timeframe may limit or void any claim under the warranty.

Should a warranty-related concern arise, our Aftersales team may arrange an on-site visit or remote technical inspection within the next 2 to 5 working days. Following the inspection, a Technical Report may be issued to:

• Determine the origin and cause of the issue
• Establish whether the claim falls under warranty
• Recommend the most appropriate course of action (e.g. repair, replacement, partial credit)

Teak World reserves the right to determine the appropriate resolution following technical assessment.

Return requests will be considered on a case-by-case basis, subject to a valid justification and a formal written request submitted within 3 calendar days of delivery. If the return is approved:

• The product must be brought back by the customer to Teak World’s Highlands Warehouse in its original condition and packaging
• A restocking fee of 10% (excluding VAT) will apply
• If Teak World arranges for collection, a return transport fee starting from Rs 2,500 (excluding VAT) will be charged
• If the customer selects another product, a re-delivery fee starting from Rs 2,500 (including VAT) will apply
• Pricing difference: if the new item is of higher value, the price difference and associated fees must be settled before re-delivery
• Pricing difference: if the new item is of lower value, the difference is not refundable, but may be offered as a store credit for future purchases

Teak World’s decision on return eligibility and associated terms is final.

The following categories of products are non-returnable or non-exchangeable due to hygiene or customisation reasons:

• AS-IS products
• Upholstered furniture (e.g. sofas, accent chairs, beds)
• Mattresses
• Bedding items (e.g. pillows, pillowcases, duvets)
• Customised or made-to-order products
• Used rugs
• Decorative items once unboxed

“Change of mind” refers to any request to cancel a transaction for reasons not attributable to Teak World. This may include, but is not limited to, financial constraints, refusal from a third party to proceed with the purchase, or situations where the selected model or product no longer meets the customer’s needs or expectations, including any misunderstanding at the time of purchase.

• Change of mind requests will be assessed on a case-by-case basis, provided they are submitted within one (1) day of the purchase date
• A written confirmation from the customer will be required to validate and process any cancellation request
• Any cancellation request submitted more than one (1) day after the purchase date will not be considered

• For transparency and accuracy in assessing post-delivery claims or reported issues, Teak World reserves the right to use body cameras during site visits or technical inspections conducted by its field teams. For that purpose, you consent to the site visits or technical inspections being recorded and/or shall give your consent to that effect
• Footage collected shall be used solely for the preparation of technical reports and improving the quality of our field service. All recordings will be handled confidentially in accordance with applicable data protection laws and will not be shared with third parties unless legally required or mutually agreed for dispute resolution purposes

Teak World’s total liability is strictly limited to the value of the product purchased, adjusted for any applicable depreciation. Teak World does not accept liability for:

• Indirect, incidental, or consequential damages
• Injuries, accidents, or property damage resulting from product misuse, improper installation, or third-party intervention
• Loss of time, business, or revenue
• Emotional distress or reputational damage
• Third-party claims or service fees

Customers are encouraged to follow usage guidelines and seek professional assistance only through Teak World.

These Terms and Conditions are governed by the laws of the Republic of Mauritius. Any dispute arising out of or in connection with these Terms shall fall under the exclusive jurisdiction of the Courts of Mauritius.

Teak World reserves the right to amend, update, or modify these Terms and Conditions at any time at its sole discretion. Any such changes shall take effect upon publication or communication through Teak World’s official channels, unless otherwise stated. Continued use of Teak World’s services or purchase of products after such amendments shall constitute acceptance of the revised Terms and Conditions.

For any product or service-related assistance, call 86900 or email customercare@teakworld.mu. Our team is here to support you with professionalism and care.